Sr. Product Operations Manager

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. As Senior Product Operations Manager, you will own the systems, processes, and rituals that enable our product organization to move faster, ship with more predictability, and make better decisions with data.

Requirements

• Design and continuously improve the operating model for the product org, including planning cadences, intake processes, prioritization frameworks, and launch checklists.
• Define and own the product metrics infrastructure: what we track, how we report it, and how those insights drive decisions across Product, GTM, and leadership.
• Partner with Product, Engineering, Marketing, and Sales to eliminate friction in cross-functional execution, from roadmap to release to revenue.
• Lead and operationalize product launches end-to-end, coordinating dependencies, timelines, and stakeholder readiness across teams.
• Identify and close gaps in product lifecycle management, including updates, deprecations, and end-of-life processes.
• Build and maintain a single source of truth for product operations documentation, process standards, and best practices.
• Surface and manage risks in product development and launch cycles before they become blockers.
• Identify and drive adoption of AI tools across the SDLC, from requirements generation and sprint planning to testing, release documentation, and post-launch analysis, measuring impact on velocity and quality over time.

Benefits

• Healthcare insurance
• Stock options
• Personal time off
• 401K Match
• Sabbatical
• Recognition