The Regional Service Manager is a hands-on leader responsible for driving service performance across a multi-location territory, leading and developing field technicians, improving operational efficiency, and ensuring exceptional customer service.
Requirements
- Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
- Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
- Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
- Coach and empower Technicians to own their results and provides the tools and resources to achieve them
- Identifies the potential in an individual and aligns development activities to their abilities and talents
- Manage technician performance through coaching and direction under the direction of the District Manager
- Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
- Work with Parts Department on parts issues, shipping, and delivery
- Actively builds strong relationships with key stakeholders in the customer's organization
- Proactively works to manage customer relationships to effectively solve issues and demonstrate value
Benefits
- Competitive salary and benefits
- Access to best-in-class resources, and technology
- Opportunities for advancement
- Full-time position