Regional Service Manager

The Regional Service Manager is a hands-on leader responsible for driving service performance across a multi-location territory, leading and developing field technicians, improving operational efficiency, and ensuring exceptional customer service.

Requirements

• Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
• Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
• Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
• Coach and empower Technicians to own their results and provides the tools and resources to achieve them
• Identifies the potential in an individual and aligns development activities to their abilities and talents
• Manage technician performance through coaching and direction under the direction of the District Manager
• Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
• Work with Parts Department on parts issues, shipping, and delivery
• Actively builds strong relationships with key stakeholders in the customer's organization
• Proactively works to manage customer relationships to effectively solve issues and demonstrate value

Benefits

• Competitive salary and benefits
• Access to best-in-class resources, and technology
• Opportunities for advancement
• Full-time position