Accepting Applications for Future Opportunities - Renewals Specialist

As a Renewals Specialist at SmartBear, you will be building and developing enduring relationships with customers, acting as their trusted advisor and understanding their unique business challenges. You will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.

Requirements

• 1-2 years of experience in a customer facing role
• Bachelor's degree or equivalent experience
• Sales, account management or customer success experience, especially in software, a plus
• Strong customer-focus and service orientate
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
• Ability to consult with customers' remotely or onsite (if needed) at the business operation and technical levels
• Ability to accomplish results working through others
• Hands on, individual contributor and collaborative team player
• Excellent written and oral communication skills, including presentation skills
• Strong analytical and problem-solving abilities

Benefits

• Generous benefits package
• Flexible time off
• Hybrid work options
• Performance-based bonuses for eligible roles