Customer Training Manager
Smartly.ioManila, Philippines
Posted September 19, 2025
Full Time
About the Company
Smartly.io is an AI-powered advertising technology company that transforms ad experiences for brands and consumers. Our comprehensive platform integrates media, creative, and intelligence to deliver over 800 billion impressions annually, managing creative and media for 700+ global brands and $5B in ad spend across major platforms like Facebook, Google, and TikTok. With end-to-end technology, exceptional customer service, and customizable reporting, Smartly.io helps Fortune 500 brands reach and engage consumers effectively.
Job Description
Smartly is seeking a Customer Training Manager to play a key role in ensuring customers are successful using Smartly. The role involves personalized product training, adapting training sessions to customer needs, and providing support during onboarding and ongoing education. The ideal candidate will be a passionate advocate for customer success and possess excellent communication skills.
Requirements
- 3+ years in customer training, onboarding, or enablement, preferably in SaaS, MarTech, or digital advertising
- Strong track record of delivering live, hands-on training sessions (in-person and virtual)
- Excellent communication, patience, and presentation skills
- Empathy and adaptability
- Passion for customer success
- Ability to translate complex concepts
- Strong understanding of digital advertising