Solution Consultant

SMG is seeking a Solution Consultant to partner with prospects and clients to translate business needs into practical SMG solutions that support customer experience goals. This role guides implementation planning, onboarding, and solution design to help launches stay on schedule, within scope, and positioned to deliver value.

Requirements

• Bachelor’s degree or equivalent work experience required.
• Strong customer service skills and ability to build positive relationships with clients and internal partners.
• Project planning and organization across multiple priorities, timelines, and stakeholders.
• Applicable software applications, including project management tools such as Asana, Workfront, or Smartsheet.
• Strong written and verbal communication skills.
• Strong aptitude for technical software products and navigating solution-oriented discussions.
• Basic knowledge of customer service, retention, and onboarding best practices.
• Strong proofreading skills and attention to detail.
• Ability to manage multiple projects and deadlines in a fast-paced environment.

Benefits

• Work hard, have fun environment
• Value-driven culture where we connect, collaborate & co-create.
• Remote-first company (fully remote).
• Unlimited PTO.
• Tech provided.
• Diverse, experienced, friendly team which will welcome you, support you and challenge you.
• We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.