Technical Account Manager, Japan

Join Snowflake's Account 360 team as a Technical Account Manager. This role combines technical and commercial responsibilities, requiring a positive attitude, technical skills, and expertise to engage and communicate effectively with customers.

Requirements

• B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• Hands-on experience with Python, SQL, or Scala
• 5+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
• 3+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
• Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
• Experience in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
• Hands-on experience in database management, data engineering, and data science
• Exposure to the partner ecosystem as it pertains to Snowflake solutions
• Skilled in resolving complex escalations with senior customer executives
• Excellent verbal, written, communication, and receptive listening skills
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
• Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
• Excellent team player able to work with virtual and global cross-functional teams
• Written and verbal skills in English and Japanese languages