IT Administrator

SNP is a software company that solves complex business problems for enterprise customers worldwide. We are seeking a highly skilled and experienced IT Administrator to join our dynamic legal team.

Requirements

• Support of internal communication solutions, notebooks, peripherals and mobile devices
• User and authorization management at Active Directory
• Troubleshooting hardware and software including network, computers, operating systems and user software
• Ability and experience in providing IT support to a remote workforce - Microsoft Windows operating systems, Apple MAC, software applications as well as telephony and conference systems (Skype4Business/Teams)
• Setting up client workplaces
• Installation and configuration of Client systems using standardized processes
• Management of hardware, software, assets and access as well as the procurement of IT components
• Development of concepts and documentation for the further development of our IT infrastructure and for the optimization of services
• Troubleshoots and resolves hardware, connection, printer and software issues reported to the Service Desk
• Assists users with computer issues remotely or in-person
• Troubleshoots and resolves all problems encountered with end user hardware and software
• Conducts technology training for new users
• Provides support to the Technology team
• Conducts briefings and demonstrations for users to enhance system productivity
• Assists in the development of training coursework and materials
• Maintains and expands knowledge base in area of expertise
• Attends courses to develop and keep skills and knowledge current
• Complies with continuing education requirements
• Performs routine server monitoring and performance benchmarking
• Monitors and removes viruses, spyware, and other non-authorized software
• Providing IT support for corporate meetings, corporate residency & temporary residency for corporate guests
• Be able to maintain Network & Server infrastructure
• Knowledge of security applications & software

Benefits

• Insurance options include medical, dental, vision, life, and additional supplemental options
• 401k available with up to a 5% company match
• PTO beginning at 20 days per year and accruing with additional tenure
• Bonus potential
• 10 Paid Holidays + 4 floating holidays
• A laptop to be used for all work-related business