Manager, Customer Service
Society of ActuariesChicago, Illinois, United States
Posted January 28, 2026
85000 - 90000 USD
Full Time
About the Company
The SOA will provide equal opportunity to all employees and applicants for employment regardless of actual or perceived race, color, religion, age, sex, pregnancy, national origin, ancestry, disability (mental or physical), genetic information, military or veteran status, marital status, order of protection status, gender identity, sexual orientation or any other category protected by applicable law.
Job Description
The Customer Service Manager is responsible for leading and developing customer service operations to deliver an exceptional customer service experience. This role oversees day-to-day operations of the Customer Service function, manages a team of customer service representatives, establishes and tracks performance standards, partners with internal stakeholders to support key business functions, and continuously improves service quality, efficiency, and customer satisfaction.
Requirements
- Bachelor's Degree in Business, Communications or related field
- 5-7 years of experience in Customer Service operations
- 2+ years of management experience
- Association experience is preferable
Benefits
- Competitive Compensation
- Generous Paid Time Off
- Professional Development
- Health and Wellness
- Disability Coverage
- Retirement Planning
- Maternal/Paternal Leave
- Flexible Work Environment
- Diversity and Inclusion
