Technical Account Manager
SocketUnited States
Posted April 3, 2026
Full Time
About the Company
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code.
Job Description
Socket is hiring a Technical Account Manager to own customer success post-sale, with a focus on technical onboarding, troubleshooting, and product enablement. The role requires 6+ years of experience in a technical customer-facing role, with a background in application security, DevSecOps, or open-source ecosystems.
Requirements
- 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
- Background in application security, DevSecOps, or open-source ecosystems
- Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
- Ability to read and reason about code (JavaScript, Python, TypeScript)
- Familiarity with APIs, webhooks, and SaaS integration patterns
- Hands-on experience with Package Managers
- Comfort troubleshooting in production environments alongside engineering teams
- Clear written and verbal communication with developers, security practitioners, and executives
- Willingness to travel for customer and company meetings as needed
Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
