CS Trainer
Soft2BetSofia, Sofia-City, Bulgaria
Posted May 7, 2024
Full Time
About the Company
Soft2Bet is a leading iGaming turnkey solutions provider that delivers end‑to‑end platforms for online casino, sportsbook, and affiliate operations. Leveraging its proprietary Motivational Engineering Gaming Application (MEGA), the company boosts player retention and engagement across a portfolio of successful brands. With more than 16 global licences and a proven track record of deploying scalable, compliant solutions, Soft2Bet empowers operators to launch and grow profitable gaming businesses. The company’s culture emphasizes innovation, client partnership, and a data‑driven approach to driving growth in the highly regulated iGaming market.
Job Description
We are looking for a Customer Support Trainer with extensive experience in customer service to coach customer care professionals, monitor their customer interactions, and provide feedback on where they can improve.
Requirements
- iGaming experience
- Excellent written and verbal knowledge of English
- Customer Support experience on the same or on a similar position
- Ability to work and cooperate in a fast-paced environment with a lot of daily updates
Benefits
- Up to 50% monthly bonuses
- Monthly food vouchers
- Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups
- Up to 25 paid leave days
- Six additional days of undocumented sick leaves
- Birthday gift cards
- Sportscard (Multisport)
- Wedding and newborn gifts
- Breakfast, Friday lunches, fruits, and snacks in the office
- Team-building events and activities
- Career growth opportunities