Customer Support NS Team Lead
Soft2BetSofia, Sofia-City, Bulgaria
Posted April 8, 2024
Full Time
About the Company
Soft2Bet is a leading iGaming turnkey solutions provider that delivers end‑to‑end platforms for online casino, sportsbook, and affiliate operations. Leveraging its proprietary Motivational Engineering Gaming Application (MEGA), the company boosts player retention and engagement across a portfolio of successful brands. With more than 16 global licences and a proven track record of deploying scalable, compliant solutions, Soft2Bet empowers operators to launch and grow profitable gaming businesses. The company’s culture emphasizes innovation, client partnership, and a data‑driven approach to driving growth in the highly regulated iGaming market.
Job Description
Lead and manage 30 agents, supervise two Night Shift teams, conduct performance reviews, handle hiring and forecasting, and provide daily reporting on agent and team performance.
Requirements
- Previous experience as a CS Team Lead in the iGaming industry
- Proficiency in CS agents' Quality Assurance processes
- Exceptional soft communication skills
- Strong troubleshooting abilities
- Excellent command of English
- Collaborative team player
Benefits
- Comprehensive medical insurance
- Competitive salary and enticing bonus structure
- Annual vacation days
- Maternity leave support
- Breakfast, food vouchers, fruits, and snacks onsite
- Access to sports facilities (through Multisport) and team-building activities
