Customer Support Team Lead Panama
Soft2BetPanama City, Panamá Province, Panama
Posted May 3, 2024
Full Time
About the Company
Lacias is an actively growing international company based in Panama.
Job Description
Lacias is an actively growing international company based in Panama. We are looking for an experienced Customer Support Team Lead to join our Panama Team.
Requirements
- Experience managing a team of CS agents handling chats and e-mails
- Experience in CS agents' Quality Assurance process
- Knowledge and experience in CS processes and flows in chats
- Strong troubleshooting skills
- Advanced English communication skills
- Leadership skills
- Training skills
- Multitasking ability
- Time Management
- Data analysis