Service Desk Manager
SoftrimAlpharetta, Georgia, United States
Posted January 9, 2026
Full Time
About the Company
Softrim is a leading technology services provider that designs, installs, and maintains integrated IT and low‑voltage solutions for senior living communities. As a multi‑discipline VAR and systems integrator, the company specializes in connecting critical systems—such as nurse call, electronic door access, POS, and surveillance—into a unified platform. Softrim distinguishes itself through custom software integration using APIs and interface engines, and by leveraging big‑data analytics to enhance operational efficiency and resident safety. With headquarters in Estero, Florida, and offices in Alpharetta, Georgia, and Dallas, Texas, Softrim serves clients nationwide.
Job Description
The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization.
Requirements
- Manage day-to-day Service Desk operations
- Lead, mentor, and coach service desk analysts
- Maintain strong communication with business units
- Identify recurring issues and work with technical teams to resolve root causes
- Drive automation and improvements in tools, workflows, and service delivery
Benefits
- Full-time, Exempt, Salary
