Members Relations

The role of a Member Relations is to provide exceptional service to members, address their concerns, and deliver personalized support. The ideal candidate has 2+ years of experience in a hospitality or membership role and is passionate about delivering memorable member experiences.

Requirements

• 2+ years in a hospitality, concierge, membership, or guest relations role
• Exceptional interpersonal and communication skills
• Polished, professional demeanour with a genuine service mindset
• Strong administrative skills and experience using CRM or database systems
• Ability to stay calm and resourceful under pressure
• High attention to detail and confidentiality
• A passion for people and delivering memorable member experiences

Benefits

• Competitive salary
• All houses membership
• Cookhouse & House Tonic - trips,training and workshops to celebrate our passion for food and drink.
• Team Events: From fitness sessions to art classes, each month we hold a series of fun events.
• An extensive range of externally and internally run courses to all employees
• Family Meals during your shifts
• Sport Classes
• Staff Screenings