Help Desk Agent
Soliel LLCMaryland, United States
Posted March 24, 2026
Full Time
About the Company
Soliel LLC is a woman‑owned small business that delivers advanced IT engineering and critical mission support services to public and private sectors. The company specializes in enterprise architecture, network design, software development, data center design, deployment, migration, and systems engineering, providing comprehensive solutions that meet or exceed customer expectations.
Job Description
Soliel, LLC is seeking a Help Desk Agent to support a government client Help Desk at Fort Meade. The agent will field incoming help requests, research and identify solutions, and provide answers to end users.
Requirements
- Active SECRET clearance
- 2+ years of relevant experience in incident management and/or customer service
- CompTIA Security+ Certification or DoD 8570 IAT II Certification
- DISA or DoD experience
- Analytical skills to troubleshoot mobile devices, applications, and certificate-related issues
- Good written and oral communication skills
- Strong problem-solving skills and ability to identify root cause
- Ability to conduct research into a wide range of application issues
Benefits
- Excellent compensation commensurate with experience
- Major medical, dental, and vision
- Paid holidays
- Paid Time Off (PTO)
- 401k and company matching
