The Applications Administrator reports to the Business Applications Manager to assist in the management of our proprietary software. Duties include providing exceptional technical support and user administration for our industry leading in-house platforms. Promote technology awareness, adoption, and effective use, while continuously providing feedback on business process and application improvements.
Requirements
- Lead the setup, onboarding, and QA of PV solar site builds within our proprietary software
- Administer and maintain user access and removal requests, manage permissions based on user roles and responsibilities
- Provide technical support through voice, email, ticketing systems, teams, or other methods of communication
- Collaborate with the development team to QA test all new iPad & mobile application builds before deployment
- Troubleshoot and resolve independently mobile device errors and app crashes
- Assist with the development and maintenance of application knowledgebases, FAQ’s and documentation
- Provide demonstrations or tutorials as required
- Assist project teams and management with data extraction and report generation
- Participate in platform improvement and development scoping exercises
- Effectively communicate and demonstrate the new features or enhancements of applications to users of the platform
- Deliver communications to all jobsites and field technicians to coordinate system updates, patches, and potential outages
- Run redesigns or fixes in off peak user hours
- Assist in the training of new jobsite teams and field technicians on use of our SOLV Energy applications
- Support the talent development team with the creation, administration, and delivery of job role specific application training
- Coordinate with IT and Software Development teams for fixes and enhancements to SOLV Energy applications & other interconnected systems
- Assist in the tracking and asset management of all iPads, TVs, and other hardware related to business applications
- Facilitate ordering additional application specific iPads, charging boxes and accessories as needed
- Executes quality control practices and procedures for all applications and platforms
Benefits
- medical
- dental
- vision
- basic life
- disability insurance
- 401(k) plan
- vacation
- sick
- holiday pay
