Desktop Support Technician - Tier I/II

We are looking for an Onsite Help Desk Technician to provide support to one of our clients in New York, NY. The technician will be responsible for resolving Tier 1 incidents, interacting with users onsite, and working on projects assigned by internal client IT staff.

Requirements

• Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware
• Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software
• Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems
• Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements
• Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements
• Create detailed technical documentation for resolutions of issues
• Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time
• Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner
• Update and maintain hardware inventory
• Audio/visual support for conference and training room equipment

Benefits

• 401K
• PPO healthcare
• dental
• vision
• paid vacation