Help Desk Technician - Tier 3
Solvere OneVirginia, United States
Posted May 22, 2026
Full Time
About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider.
Job Description
We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Requirements
- 5+ years in IT, with 3+ years in an MSP environment
- Expertise in Microsoft 365, Azure AD, and Entra ID
- Strong experience with Windows and Apple/macOS environments
- Strong experience with PowerShell
- Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos)
- Experience with backup & disaster recovery solutions
- Experience supporting hybrid and fully cloud-based organizations
- Familiarity with RMM and PSA tools (ConnectWise preferred)
Benefits
- 401k
- PPO healthcare
- dental
- vision
- paid vacation
- Generous Paid Time Off
- 401k Matching
