Customer Operations Manager
Sona (getsona.com)London, England, United Kingdom
Posted April 3, 2026
80000 - 95000 GBP
Full Time
About the Company
Sona is a cutting-edge workforce management solution for large frontline operators, offering end-to-end functionality including scheduling, time and attendance, HR, payroll, and intelligent AI-driven insights. Our employee-centric approach focuses on enhancing productivity, engagement, and satisfaction through consumer-grade design and advanced technology. Sona stands out by seamlessly integrating AI capabilities with traditional WFM tools to provide real-time actionable data that drives revenue growth.
Job Description
Sona is looking for a Customer Operations Manager to build the operational backbone for their customer-facing teams, standardising processes, creating data infrastructure, and driving cross-functional projects.
Requirements
- Strong operational and analytical background
- High AI proficiency
- Experience working cross-functionally across multiple teams
- Proven ability to introduce new processes or ways of working
- Complex problem-solving skills
- Clear, confident communicator
- Comfortable in a high-growth environment
Benefits
- Salary: £80,000 - £95,000 dependent on experience
- Hybrid working: 3+ days per week in the London office
- Share options
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Extra day of leave for every year of service
- Pension contributions matched up to 5%
- Comprehensive health insurance
- Enhanced parental leave & pay
- Bi-annual all expenses paid team retreats
- The latest Macbook and equipment budget for your home office
- Professional development budget
- Unlimited free books
