System Support Engineer

Sonalake is a software partnering company that helps our clients realise their product roadmaps. We are a remote-first company with a focus on innovation and a healthy work-life balance. In this role, you will be primarily responsible for handling issues raised by customers and proactively spotting problems with existing monitoring tools. You will also develop and present training, partner with development teams on complex issues, and work with leadership on process improvement and strategic initiatives.

Requirements

• Completed a Bachelor’s degree in Computer Science, Information Technology or other highly technical discipline
• 2-3 years’ experience within IT field with L2/L3 support skills and supporting external customers
• Experience with Linux
• Knowledge of networking technologies and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies and firewalls
• Ability to troubleshoot in a variety of OS environments including *nix, macOS and Windows
• Understanding of database connectivity issues and ability to troubleshoot using diagnostic tools and methods

Benefits

• Remote-first approach with many team-building activities
• Training budget and paid training days every year
• Flat organisational structure with an emphasis on open, honest communication
• Innovation-focused company with opportunities to evaluate new frameworks, create tools, and contribute to the open source community
• Indefinite period employment contract
• Pride in being a people-oriented company with openness and opportunity for all employees