Front Desk Hospitality Agent

Sonder is a leading global hospitality brand offering premium, design-forward apartments and intimate boutique hotels for modern travelers. The Front Desk Hospitality Agent is a crucial role in delivering exceptional guest experiences, working collaboratively with team members to create an exceptional first impression, and ensuring seamless and enjoyable experiences throughout guest stays.

Requirements

• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
• Personable, service-minded, and positive, with excellent problem-solving skills and a proactive approach to addressing guest needs.
• Strong computer literacy and writing skills, with the ability to work effectively both independently and in a team.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
• Proficiency in languages other than English is an asset.

Benefits

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only)