Front Desk Hospitality Agent

Sonder is a leading global hospitality brand offering premium, design-forward apartments and intimate boutique hotels. We are looking for a Front Desk Hospitality Agent to be the face of Sonder, providing exceptional guest service and creating memorable stays for our guests.

Requirements

• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
• Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
• Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
• Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
• Proficiency in languages other than English is an asset.

Benefits

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders