Sr. Front Desk Hospitality Agent

Sonder is a leading global hospitality brand that offers premium, design-forward apartments and intimate boutique hotels for modern, savvy travelers. The company is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth.

Requirements

• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles;
• Demonstrated experience using customer communication software such as Salesforce;
• Personable, service-minded, and positive;
• Excellent problem-solving skills, with a proactive approach to addressing guest needs;
• Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications;
• Organized, hardworking, and detail-oriented;
• Flexible schedule and open to working evenings, weekends, and holidays;
• Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds;
• Proficiency in languages other than English is an asset;

Benefits

• Competitive compensation;
• Medical, dental and vision insurance (where applicable);
• Flexible vacation;
• Wellness and volunteering days;
• Annual free credits and discounts to stay in Sonders;
• Workplace flexibility (for remote-specified positions only);