Implementation Manager
SonderSydney
Posted May 8, 2026
Full Time
About the Company
At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best — wherever they are.
Job Description
At Sonder, we're looking for an Implementation Manager to own the end-to-end onboarding experience for new Sonder customers, guiding them through configuration and launch, and setting the conditions for a strong, lasting partnership.
Requirements
- 3+ years in a SaaS implementation role or technical onboarding role
- Strong technical aptitude
- Demonstrated experience with Customer Success platforms (Planhat, HubSpot or similar)
- Sharp project management skills
- A communication style that builds trust quickly, with both technical and non-technical stakeholders
- Comfort in a fast-paced, high-growth environment where things change and you adapt
- A genuine curiosity about process and technology
Benefits
- Hybrid and flexible working environment
- Free Sonder app access for you and your family, including 24/7 support
- Paid parental leave
- 2 days of study leave annually
- Employee Share Option Plan (ESOP)
- Salary packaging and novated leasing
- $250 annual wellbeing fund
- Free coffee from the local cafe on Friday’s!
- Dog-friendly office at our Sydney HQ
- 2 days volunteer leave per year
