Director of Alliance Management

The Director of Alliance Management is responsible for communicating operational and financial metric results as required by Alliance customers. This role will develop analytics and strategies for long-term solutions in partnership with mid- and high-level leadership to promote long-term Alliance growth.

Requirements

• Analyze productivity metrics and partner with regional operations teams to drive customer service improvement.
• Identify and implement best practices and new technologies to enhance productivity and operational efficiency.
• Lead and manage various projects focused on researching and analyzing service-level metrics to uncover trends, address common issues, and recommend corrective actions.
• Prepare financial models for senior management, providing reporting capability down to the customer level.
• Create and deliver cost analysis and supporting documentation for customer presentations (Cost Savings Presentation).
• Develop key performance indicators (KPIs) to measure success and identify opportunities for improvement.
• Evaluate and recommend upgrades to current inventory based upon data results.
• Coordinate and facilitate training.
• Participate in joint customer meetings and calls to strengthen relationships and align on objectives.
• Provide pricing support and conduct detailed pricing analysis.
• Create value add opportunity actions.
• Collaborate with various large Alliance customers in which the above benchmarks and reporting capabilities are required.

Benefits

• 401K Plan
• Competitive Medical Plans (medical, dental, and vision)
• Paid Time Off
• Paid Company Holidays
• Floating Holiday
• On Demand Pay
• Flexible Spending Accounts (Health and Dependent Care)
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Long-term and Short-term Disability
• Life Insurance