Manager Service Desk

Sonepar Management Group (SMG) is seeking a Manager Service Desk to lead the IT Service Desk function, ensuring a consistent, secure, and high-quality end-user support experience. The role requires strong leadership, communication, and stakeholder management skills, as well as experience in IT Service Management frameworks and industry best practices.

Requirements

• Proven experience leading or managing an IT Service Desk or end-user support organization.
• Experience partnering with Application Support, Infrastructure, IAM, and Information Security teams.
• Demonstrated success driving service quality improvements and meeting service level objectives.
• Bachelor's degree preferred.
• Certifications: CompTIA A+ preferred; ITIL certification preferred.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)