Guest Service Agent

The Guest Services Agent is responsible for delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and supporting the Operations Manager.

Requirements

• High School diploma or equivalent required
• One year of previous hotel experience, or retail customer service preferred
• Previous background from the extended stay industry preferred
• Ability to speak, read, and write fluent English; other languages beneficial
• Professional verbal and written communication skills
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
• Problem solving, reasoning, motivating, organizational and training abilities preferred
• Experience with Microsoft Office and Opera systems preferred
• Will be required to obtain a ServSafe certification
• May be required to obtain a TIPS certification
• Valid driver’s license required

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance