Guest Service Agent - Full Time

The Guest Services Agent is responsible for delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and supporting the Operations Manager. The GSA serves as the point person with regard to Front Desk technology systems and in-house guest relations during their shift.

Requirements

• High School diploma or equivalent
• One year of previous hotel experience or retail customer service
• Ability to speak, read, and write fluent English
• Professional verbal and written communication skills
• Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances
• Problem solving, reasoning, motivating, organizational and training abilities
• Experience with Microsoft Office and Opera systems

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance