M365 Applications Administrator

PlayStation is looking for an M365 Applications Administrator to support and advance Microsoft 365 and identity services at enterprise scale. The ideal candidate will have strong operational rigor, deep identity expertise, and experience working within structured IT service management environments.

Requirements

• Manage daily administration and operational support for Microsoft 365 and Entra ID services
• Triage and resolve incidents and service requests across identity, messaging, collaboration, and access platforms
• Perform root cause analysis and implement long-term remediation to reduce recurring issues and technical debt
• Manage identity lifecycle processes, RBAC, privileged role governance, Conditional Access, MFA, and authentication policies
• Troubleshoot authentication and access issues using Entra ID audit and sign-in logs
• Coordinate Exchange Online, including mail flow, transport rules, mailbox management, permissions, and email security configurations
• Develop dashboards and reporting to track ticket trends, SLA adherence, and overall platform health
• Maintain runbooks and knowledge documentation while driving continuous service improvement and automation
• Develop and sustain PowerShell automation for Microsoft 365 and identity management
• Register and manage Entra ID applications, including service principals, API permissions, and consent models
• Implement secure Microsoft Graph integrations using delegated and application permissions

Benefits

• Medical
• Dental
• Vision