GEM (Guest Experience Maker)
Sorrel River Ranch Resort & SpaMoab, Utah, United States
Posted April 7, 2026
Full Time
About the Company
Sorrel River Ranch is a Four Diamond luxury guest ranch along the scenic Colorado River, surrounded by 2,000-foot-high cliffs, buttes, and mesas.
Job Description
Sorrel River Ranch is seeking a Guest Experience Maker (GEM) to serve as the primary liaison between guests and the resort, ensuring exceptional service and memorable stays.
Requirements
- High school diploma or GED
- Previous hospitality, reservations, or customer service experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office and Google
- Experience with hospitality systems such as MEWS, Toast is a plus
- CPR/First Aid Certification preferred
- Extensive knowledge of Moab, Utah, and surrounding areas is a plus
- Ability to lift 50+ pounds and stand for extended periods
- Must be flexible with schedules
- Valid driver’s license required
