Head of Call Center
SOS HR SolutionsLocation not specified
Posted January 13, 2026
Full Time
About the Company
SOS HR Solutions, established in 1975, delivers end‑to‑end human‑resources services to multinationals, large business houses and local governments across the Middle East. The firm specializes in recruitment, HR consultancy, outsourcing, talent assessment, training and resume writing, positioning itself as a one‑stop partner for talent acquisition and workforce development. With more than four decades of experience, SOS has pioneered innovative HR solutions in the GCC, leveraging a robust network of associates and partners that spans both regional and international markets. Its Kuwait‑based headquarters serve as a strategic hub for delivering tailored, cost‑effective HR services to clients seeking to optimize talent management and operational efficiency.
Job Description
Leads a team of customer service representatives who provide customer service via phone calls. Designs and implements strategies to improve customer experience and increase customer satisfaction.
Requirements
- Leadership experience
- Customer service expertise
- Strategic thinking
- Communication skills