Patient Services Representative

The Patient Service Representative assumes a pivotal role in our practice relating directly and indirectly to patient satisfaction and to the ultimate success of the clinic. The role will serve as both the first and last point of contact for or patients.

Requirements

• Answering and triaging incoming calls
• Scheduling patient appointments
• Taking messages and routing to appropriate physician
• Ensuring patient messages are addressed by the end of each day
• Paging calls to physicians when necessary
• Preparing patient charts for upcoming appointments
• Confirming appointments with patients a week in advance
• Assisting anyone who approaches the front desk – patients, vendors, etc.
• Verifying insurance and obtaining referrals if needed
• Checking patients in/out
• Printing demographic update sheet on all scheduled patients
• Verifying patient information is accurate and up to date
• Collecting co-payments and outstanding balances at point of visit
• Forwarding pre-certification requests to Medical Assistant
• Entering data for Daily Batch
• Printing and working no-show and cancellations list weekly
• Initiating correspondence to outside physicians regarding no-shows and cancellations
• Overseeing coordination of daily tasks
• Serving as point of contact for patient escalations
• Scheduling luncheons with Durable Medical Equipment (DME) representatives
• Sorting and distributing faxes and mail as needed
• Scanning and indexing new patient records and medical records as designated

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Ten company-paid holidays per year