EHR and Billing Support Specialist

Role Overview

The EHR and Billing Support Specialist provides first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. This role requires a strong understanding of EHR systems and medical billing processes, excellent communication skills, and a customer-first mindset.

What You Will Do

Handle inbound support calls, document customer issues, participate in daily ticket review meetings, follow up with customers, escalate complex technical issues, maintain customer service, and continuously learn and adapt to software updates.

Why It Might Be a Fit

The ideal candidate has at least one year of recent experience in medical billing, EHR systems, and excellent English communication skills. Strong interpersonal, listening, and customer service skills are also required.

Requirements

• High school graduate
• At least one year of recent experience in medical billing
• At least one year of recent experience working with EHR systems
• Excellent English communication skills
• Strong interpersonal, listening, and customer service skills
• Working knowledge of Windows 10 and Windows 11 operating systems and related devices
• Ability to follow instructions, learn quickly, and adapt to new technologies and processes
• Strong problem-solving skills and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Knowledge of healthcare and medical terminology
• Previous experience providing software or technical support within a healthcare environment