Billing Support Specialist

We are seeking a Billing Support Specialist to provide top-tier service by delivering fast, accurate, and effective solutions to billing company customers. The role requires a strong ability to understand customer needs and resolve issues efficiently.

Requirements

• High school diploma or equivalent required; associate’s degree preferred
• 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company
• Experience in Medical Billing or Healthcare industry
• Understanding of medical billing workflows, insurance claims submissions, and payment processing
• Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus
• Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
• Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred
• Knowledge of HIPPA compliance and data security best practices
• Ability to navigate and troubleshoot SaaS- based platforms and related integrations
• Basic coding knowledge related to medical billing and claims processing
• Understanding of claims submission and payer communications, including EDI enrollment process
• Analytics skills to diagnose and resolve billing-related issues efficiently
• Strong interpersonal and communication skills to support healthcare providers and billing teams effectively
• Experience using CRM platforms such as Salesforce
• Strong multi-tasking and time management skills

Benefits

• Healthcare benefits
• Discount through Dell for work from home basics
• Gympass for a great workout
• TelusEmployee Assistance Program for mental health resources