Billing Support Specialist

Tebra is seeking a Billing Support Specialist to provide top-tier service to customers by delivering fast, accurate, and effective solutions to billing company customers. The role involves addressing complex product and technical inquiries, maintaining positive relationships with customers, and collaborating with internal teams to resolve escalated issues.

Requirements

• Provide support across the full customer base via various channels
• Maintain a positive, empathetic, and professional attitude toward customers
• Perform thorough root cause analysis for issues and identify trends
• Assist users in navigating the software and managing patient accounts
• Guide customers on best practices for revenue cycle management and claims submission
• Maintain detailed records of customer interactions and resolutions
• Identify, document, and escalate software bugs and system limitations
• Ensure strict adherence to HIPAA and healthcare data security regulations
• Collaborate with payers, Clearinghouses, and internal teams to troubleshoot and resolve escalated issues
• Meet or exceed established performance metrics

Benefits

• Healthcare benefits
• Discount through Dell
• Gympass for a great workout
• Telus Employee Assistance Program for mental health resources
• Wellness and childcare subsidy
• University/Education discount
• Compliance and data security training