Lead Retail Trainer
SOUTHERN BANKKansas City, Missouri, United States
Posted April 10, 2026
Full Time
About the Company
Southern Bank, founded in 1887, is a public, FDIC‑insured community bank that serves more than 40 communities across Missouri, Arkansas, and Illinois. With $2.4 billion in assets, the bank offers a full suite of personal, small‑business, and commercial banking products tailored to local needs. Southern Bank’s long‑standing commitment to customer service and community investment sets it apart in the region, while its status as an equal‑housing lender underscores its dedication to fair and inclusive banking practices. Its growth since 2009 reflects a strategy of expanding digital capabilities and deepening relationships with local businesses.
Job Description
Lead Retail Trainer responsible for assisting Regional Operations Coordinator with front-line retail operations and training, ensuring customer satisfaction, and promoting teamwork and customer loyalty.
Requirements
- Excellent understanding of the Bank's products and services
- Proficient in business products (i.e. Cash Management, Remote Deposit Capture)
- Demonstrated positive and helpful attitude toward both internal and external customers
- Ability to multi-task and work under high stress situations
- Good interpersonal communication skills
- Good computer skills
- Excellent customer service skills
