Call Center Manager

The Manager of Contact Center & Inside Sales is responsible for leading Southern National’s centralized lead management, appointment setting, dispatching, rehash, and inside sales functions.

Requirements

• Bachelor’s degree and or an equivalent combination of education/experience required
• 3+ years of experience in contact center operations, inside sales, and lead management
• 5+ years in a leadership role managing high performing teams of 15+ representatives
• Proven track record of improving contact rates, conversion rates, and lead-to-sale metrics

Benefits

• Competitive compensation: $80,000 – $125,000 (salary + bonus + commission)
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Full-time, stable leadership role
• Opportunity to build and lead a high-performing contact center team
• Work with advanced CRM, dialer, and AI automation tools
• Direct impact on lead generation performance and sales growth