Customer Support Specialist I

Customer Support Specialist I is a liaison between customers and manufacturer's representatives. Technical aptitude and problem-solving skills are required to diagnose customer issues and resolve customer needs.

Requirements

• Develop business/personal relationships with agents and customers
• Perform bids using pricing strategies
• Provide minor technical advice and counsel to agents and customers
• Process customer orders in Salesforce and company's business systems
• Investigate, enter, and execute Customer Service Requests (CSRs) to ensure timely handling, complete documentation, and resource coordination

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) or similar plan
• Paid time off
• Medical, dental, and vision insurance
• Life insurance
• Short-term disability insurance
• Other benefits (not specified)