Warehouse Office Clerk

The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry, and in providing excellent customer service within the RDC (regional distribution center).

Requirements

• Manage the inbound and outbound shipments and receipt of all products, materials, and supplies
• Compiles, sorts, and verifies accuracy of data to be entered
• Tracks, traces, and updates the status of incoming and outgoing shipments
• Engages with customers, vendors, drivers, and co-workers with a positive, professional, and respectful communication
• Answer phones and respond to customer requests in a positive, professional and respectful manner
• Assign inbound trucks to designated dock doors
• Setup, control and maintain all related files for customer stored materials
• Verify all received documents once materials have been received into all computer systems
• Follow up with customer inquiries not immediately resolved
• Complete call logs and reports
• Collaborates and communicates with logistics technicians / dispatchers, and others involved in the shipment and receipt of products
• Provides on-the-job training for new employees as required
• Recommends process improvements for growth of the company
• Provides additional backup support for shipping and receiving departments
• Performs cleanup of the office area at the end of the shift or as required
• Performs all duties in accordance with Southshore Companies safety manual
• Regular (punctual and dependable) attendance is an essential function of this job
• Other duties as assigned

Benefits

• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance
• Voluntary Life Insurance for Employee, Spouse and Child
• 401(k) + 4% Company Match
• Paid Time Off
• EAP Program