Freight Agents at Southwest work outside and in our Cargo facility to safely load and unload cargo, including packages, U.S. Mail, fresh seafood, and even life-saving medical items. You’ll work with other airport Teams to keep flights on schedule and make sure shipments get where they need to go.
Requirements
- Provides friendly service to and maintains positive relationships with all internal and external Customers
- Works in a cooperative spirit to ensure the success of our Company
- Works in air freight facilities
- May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
- Responsible for opening/closing of the air freight facilities at which they are working
- Handles Station AMS and radio communications traffic as needed
- Checks Cargo information for each flight
- Answers Cargo facility telephones
- Resolve Customer situations by providing Positively Outrageous Service
- Writes and submits irregularity reports as required
- Checks cargo on hand to see that it is properly logged and accounted for
- Checks that all board mail and Company material is dispatched and sent to indicated Stations
- Responsible for greeting and handling Customers in a polite and friendly manner
- Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
- Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
- Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
- Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
- Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
- Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
- Responsible for ground security and assuring operations follow security procedures
- May perform the duties of an Operations Agent
Benefits
- Fly for free on all Southwest flights
- Competitive health insurance for you and your eligible dependents
- Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
