As a Supervisor Cargo Customer Service at Southwest Airlines, you’ll guide Freight Agents and make sure shipments are handled safely, quickly, and meet requirements. You’ll train and support your Team, solve problems, and work with other departments to keep operations running smoothly. Your Leadership helps Southwest deliver great service and stay on schedule—every day.
Requirements
- Provides special care, attention, and assistance to internal and external SWA Customer’s as needed
- Assists in training and mentoring Freight Agents to ensure awareness of appropriate regulations, procedures, and Company policies
- Evaluates the work performance of Freight Agents to ensure that their work performance, attendance, and appearance meet Company and federal requirements
- Sets clear expectations on daily assignments and procedures or process changes to Employees
- Recognizes Team member achievements and ensure appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
- Actively coordinates with all departments to maintain the station's on-time performance
- Partners closely with fellow Supervisors and Leadership to achieve Station objectives
- Ensures all Freight Agents are properly assigned and utilized
- Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
- Proactively reallocates Employees as needed and assigns rest and meal breaks as required
- Checks on supplies and equipment to determine that freight facility needs are met
- Works in air freight facilities and may be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
- Checks cargo information for each flight
- Handles cash, checks, credit cards, and coupons as forms of payment for shipments
- Computes charges, makes change and balances daily transactions
- Monitors, receives, and sends station AMS traffic pertaining to the stations operations and disseminates the information as needed
- Ensures Federally Mandated screening of all cargo shipments is handled according to the Southwest Airlines and TSA approved security program
- May perform SIDA signatory responsibilities as assigned
Benefits
- Free flights for employee and eligible dependents
- 401(k) Company match contribution of up to 9.3%
- Competitive health insurance for employee and eligible dependents
- Annual profit-sharing contribution in the Southwest Retirement Savings Plan
