Manager Technology AI Ops/Support
Southwest AirlinesIndia
Posted May 17, 2026
Full Time
About the Company
At SouthwestÂź, everything we doâfrom our smiling People to our policiesâis designed to let you go with Heart. No matter what comes up in your travels, weâve got your back. Because while any airline can fly you, only Southwest lets you go with Heart. Application fees donât fly. The only way to apply for a job at Southwest Airlines is through careers.southwestair.com. We'll never ask for any payment for your application or training.* *Destination 225° is a Southwest Airlines program. Applying is free; however, candidates advancing through the selection process are responsible for all costs incurred.
Job Description
As Manager Technology supporting Southwest's AI Operations & Support Pod, you'll lead the Pod responsible for ensuring AI and agentic systems run reliably and deliver measurable value in production environments. This will stand up and lead a new AI Ops organization that defines how AI systems are supported, monitored, and continuously improved at scale.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
- Demonstrated experience in directly or indirectly leading team(s)
- Fully functioning, broad knowledge in: Business and/or Information Technology environment, Leading teams and providing work direction
- 8-12 years relevant work-related / leadership experience
- 3+ years of People leadership of agentic/AI/SWE teams of 8+
- 3+ years of Delivery ownership for AI/ML or agentic products in production
- 3+ years of Technical depth in modern AI stack (LLMs, agentic frameworks, AWS)
- 3+ years of Hiring and growing AI/SWE engineers in a competitive market
- 5+ years of Agile delivery at scaleâScrum/SAFe, roadmap, dependency mgmt