Customer Service Manager - 1431

We are seeking a Customer Service Manager to lead a team of internal sales representatives while ensuring excellent customer support and efficient order management for a global manufacturer of specialized textile-based materials and coated fabrics serving industries such as construction, roofing, protective packaging, and industrial applications.

Requirements

• Lead Internal Sales team members, develop sales strategies, and ensure achievement of sales targets to support revenue growth.
• Inspire, mentor, and motivate team members while conducting annual performance reviews.
• Track and analyze sales metrics, identify performance improvement opportunities, and prepare reports for senior management.
• Build and maintain strong relationships with customers and outside sales representatives in textile, construction, and industrial material markets.
• Follow up with customers regarding coated fabrics, laminated textiles, and industrial textile products while addressing inquiries or concerns.
• Serve as the primary point of contact for customers while coordinating with internal teams to resolve product, order, or delivery issues.
• Submit orders to operations on time to ensure efficient production, shipment, and delivery of textile materials.
• Work closely with internal teams to ensure timely and accurate delivery of textile-based products.
• Manage shipping and sales documentation including sales orders, invoicing, account details, and sales history records.
• Ensure customers are invoiced promptly according to shipping terms.
• Coordinate with Finance to generate new SKUs and work with operations to ensure textile products are produced and delivered on schedule.
• Coordinate outbound shipments with carriers, brokers, and logistics partners as required.
• Work with warehouse teams to coordinate local shipments and ensure proper handling of textile materials.
• Maintain organized shipping documentation and shared folders so records related to shipments are accessible to team members.
• Provide support to other team members and departments as needed to ensure efficient customer service operations.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance