We're looking for an Automotive Retail Store Associate to join our team at Speedway Motors. As a sales associate, you'll provide customer-focused support, answer product questions, and process orders. You'll also assist with inventory handling, light product repair, and special projects.
Requirements
- Provide knowledgeable, customer-focused support by answering product and service questions in person and by phone
- Recommend appropriate products and proactively upsell complementary items based on customer needs and vehicle applications
- Accurately enter customer orders into the SOP system; process payments, returns, refunds, and exchanges while ensuring correct pricing, charges, and change
- Retrieve products from the warehouse to fulfill customer orders; prepare accurate invoices and deliver products to the appropriate internal or external location
- Create, process, and track loan tickets as needed; retrieve loaned products and deliver them to the Customer Experience (CX) team
- Identify, research, and resolve customer concerns; follow up on open inquiries to ensure timely and satisfactory resolution
- Route returned products to Quality Control (QC) for inspection and, once disposition is determined, ensure items are placed in the correct inventory location
- Recognize and document customer or operational trends; communicate insights to Purchasing and CX leadership and recommend process improvements as appropriate
- Safely operate material-handling equipment—including pallet jacks, tuggers, bicycles, and forklifts (if certified)—to retrieve and move products
- Assist with light product repairs, labeling, stamping, or preparation as needed
- Support special projects and operational tasks during downtime to maintain efficiency and organization
- Maintain regular, reliable attendance and adhere to all safety and operational standards
- Adhere to all company policies, procedures, and safety protocols
- Take ownership of assigned responsibilities and follow through on commitments
- Embrace and live out Speedway Motors core values
- Adapt to changing priorities and demonstrate flexibility in a dynamic work setting
- Seek opportunities for continuous improvement and professional growth
- Perform additional duties as assigned to support business needs
Benefits
- Comprehensive Health, Dental and Vision Insurance
- Retirement Plan with Company Match
- Paid Time Off
- Paid Holidays
- Continuing Education Reimbursement
- Wellness Program and Healthy Living Reimbursement
- Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses
- Growth Opportunities
- Paid Parental Leave
