Service Delivery Manager

Spektrum is seeking a Service Delivery Manager to support key client projects. The role involves managing the Deployable CIS infrastructure and ensuring system readiness. The successful candidate will have a minimum of 5 years' experience in a similar role and a Bachelor's degree in a related discipline.

Requirements

• Proven 5 years' experience as a Service Delivery Manager, IT Service Manager, or similar role
• In-depth knowledge of business application technologies, platforms, and IT service management best practices
• Proficiency in incident and problem management methodologies
• Experience in service level management and continuous service improvement
• Familiarity with ITIL or other IT service management frameworks
• Proven experience in managing vendor relationships
• Excellent communication, negotiation, and customer relationship management abilities
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance