Service Level Manager
SpektrumBydgoszcz, Poland
Posted April 2, 2026
Full Time
About the Company
Spektrum supports apex purchasers and their Tier 1 supplier ecosystem with specialist services, and is a leading provider of professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise.
Job Description
Spektrum supports apex purchasers and their Tier 1 supplier ecosystem with specialist services, and is looking for a Service Level Manager to support key client projects.
Requirements
- Proven experience in IT service management with focus on Service Level Management and SLA monitoring
- Strong understanding of ITIL processes (Service Level Management, Incident Management, Change Management)
- Experience in preparing service reports and conducting stakeholder review meetings
- Ability to analyse service performance data and drive continuous improvement actions
- Strong stakeholder engagement and communication skills
