Sapiens is looking for a Service Manager to join their Vilnius TIA team. The successful candidate will be responsible for IT Service Management and Coordination, Service Management, and other key tasks.
Requirements
- IT Service Management and Coordination
- Service Management
- Delivery Management
- Governance and Process Setup
- Quality Management
- Supplier, Integration Provider Management
- Customer Contact Management
- Reporting and Sustaining of the Service Levels defined by Service Agreements
- Cross-Team / Cross-Division Coordination
- Active participation in Incident, Problem and Change Management Process
- Service Resource Planning and Management
- Efficient and Effective use of Planned Resources and Materials
- Software Release Planning and Management
- Securing the necessary Compliance Activities and other Contractual Vendor Obligations
- Service Process / Procedure Documentation and Implementation
- Continuous Improvement and Optimization of Service Execution
Benefits
- Custom health insurance
- Life/pension insurance of your choice
- Annual bonus
- Modern and comfortable office in Vilnius center