Service Manager
SapiensVilnius, Vilnius County, Lithuania
Posted March 24, 2026
4500 - 7000 EUR
Full Time
About the Company
Sapiens is an established, globally successful company that values diversity and strives to create an inclusive work environment.
Job Description
Sapiens is looking for a Service Manager to join their Vilnius TIA team. The successful candidate will be responsible for IT Service Management and Coordination, Service Management, and other key tasks.
Requirements
- IT Service Management and Coordination
- Service Management
- Delivery Management
- Governance and Process Setup
- Quality Management
- Supplier, Integration Provider Management
- Customer Contact Management
- Reporting and Sustaining of the Service Levels defined by Service Agreements
- Cross-Team / Cross-Division Coordination
- Active participation in Incident, Problem and Change Management Process
- Service Resource Planning and Management
- Efficient and Effective use of Planned Resources and Materials
- Software Release Planning and Management
- Securing the necessary Compliance Activities and other Contractual Vendor Obligations
- Service Process / Procedure Documentation and Implementation
- Continuous Improvement and Optimization of Service Execution
Benefits
- Custom health insurance
- Life/pension insurance of your choice
- Annual bonus
- Modern and comfortable office in Vilnius center
