Service Reporting Specialist

Responsible for all SLA operational reporting related to client delivery requirements. Working with various teams to collect, collate and deliver reports on time.

Requirements

• Minimum 3 years of relevant education (bachelor degree or equivalent) after the secondary school
• Minimum 6 years of IT professional experience
• ITIL/ITIL V3 Foundation certification
• Strong understanding of Operational processes and best practices for large IT environments
• Understanding of service level reporting management originating from various data sources
• Business logic scripting, creating alerts, creating scripting to manage and collect data from data sources
• Create contracts, metrics and contact modelling
• Be able to calculate Service Level Metrics against defined and agreed upon targets as defined in service level contracts
• Compare data, develop reports and customize dashboards
• Importing Configuration Management Database (CMDB) and other Database services into Service Level Agreement (SLA) reporting tool
• Database SQL query skills to manage and collect data from various relation database sources
• In depth knowledge of relational database systems (RDBMS)
• In depth knowledge of SQL
• Good knowledge of programming languages
• Good knowledge of the design and development of web and multi-tier web applications
• Good knowledge of modelling tools (e.g. UML)
• Good knowledge of business service reporting tools (e.g. CA Oblicore/BSI)
• Ability to cope with fast changing technologies used in application developments