VP Front of House

The VP, Front of House is responsible for delivering a world-class, end-to-end luxury guest experience at MSG Sphere in Las Vegas. This leader will set the strategy and operating rhythm for all FOH touchpoints and collaborate closely with internal and external stakeholders to ensure seamless operations.

Requirements

• 10+ years of progressive leadership experience across luxury Guest Relations, Merchandise Operations, Food & Beverage operations, and entertainment venue operations.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Successful track record of measuring improvements in customer satisfaction and loyalty.
• Proven experience leading large, cross functional teams in luxury, high-volume event environments with exceptionally high guest expectations.
• Excellent verbal & written communication, organizational and time management skills required.
• Demonstrates integrity, diplomacy and a commitment to company values and principles while ensuring the upmost consistency.
• Proven ability to manage financial performance, including budgets, labor planning, forecasting, and operational reporting.
• Able to work under pressure and meet deadlines, while managing multiple tasks.
• PC skills including MS Word, Excel, Outlook and PowerPoint.

Benefits

• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance
• Generous Paid Time Off