Customer Service Representative
SplendLondon, England, United Kingdom
Posted March 17, 2026
Full Time
About the Company
Splend offers eco-friendly and affordable cars to on-demand drivers, supporting them with resources, training, and a community to enhance earnings and career satisfaction. Founded in Sydney in 2015, Splend has expanded globally to nine cities across three continents, employing over 150 people and serving diverse groups including students, retirees, and refugees. The company's focus on flexibility, support, and community sets it apart in the shared economy sector.
Job Description
Customer Service Representative responsible for managing customer interactions, resolving queries and complaints, and building sustainable relationships. Must have 1+ years of customer service experience, superb communication skills, and be tech-savvy.
Requirements
- Minimum 1+ years’ experience in a customer service position
- Be a natural problem solver
- Have superb communication skills both written and verbal
- Be tech savvy and quick pick-up new systems with ease
- Naturally wanting to offer a best-in-class customer experience
- Present a cheerful, positive manner and show a willingness to help our customers
- Strong customer service focus and commitment to excellence
- Effective time management and organisation skills
Benefits
- Performance-Based Bonus with rewards tied to your impact
- 5 additional days of flexi leave to recharge
- 5 fully paid sick days per year
- Wellbeing Support with access to confidential counselling through our EAP
- Access to our dedicated platform to support career growth
- Health insurance and a monthly wellness allowance
