Operations Coordinator
SplendMelbourne, Victoria, Australia
Posted March 26, 2026
Full Time
About the Company
Splend offers eco-friendly and affordable cars to on-demand drivers, supporting them with resources, training, and a community to enhance earnings and career satisfaction. Founded in Sydney in 2015, Splend has expanded globally to nine cities across three continents, employing over 150 people and serving diverse groups including students, retirees, and refugees. The company's focus on flexibility, support, and community sets it apart in the shared economy sector.
Job Description
The Operations Coordinator at Splend plays a crucial role in maintaining and enhancing customer relationships post sale, ensuring day to day hub operations run smoothly and providing a seamless and exceptional customer experience.
Requirements
- Manage customer onboarding, returns, vehicle exchanges, and fleet management.
- Proactively address and resolve customer issues through in person and over the phone interactions.
- Monitor and manage the hubs fleet of vehicles to ensure availability and readiness for customer needs.
- Serve as the primary point of contact for existing customers, ensuring clear and effective communication across all channels.
- Ability to work across multiple functions within a retail or customer service environment.
- Excellent written and verbal communication skills.
- Proactive problem-solving abilities with a customer centric approach to resolving issues.
- Proven track record in a customer service role, with a focus on delivering high quality customer experiences.
- Strong organisational and communication skills, capable of managing customer expectations and coordinating effectively with other teams.
- Ability to handle stressful situations with professionalism and a calm demeanour.
- A full Australian Driver's License
Benefits
- Performance based bonus
- Discounted EVs
- A day off on your birthday
- Employee Assistance Program
- Dedicated Learning & Development platform
